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Understanding Up Selling and Cross-Selling

Upselling and cross-selling are powerful techniques that not only boost sales but also enhance the customer experience when done right. This course introduces...

Unicom HR

English

Certificate Course

2 Students

00h 25m

Course Overview

Course Title: Understanding Up Selling Vrs Cross Selling

Duration: 5Mins 18 Secs

Learning Objective: By the end of this video, viewers should be able to:

1. Define upselling and cross-selling

2. Distinguish between the two strategies using real-world examples

3.Understand the benefits of each approach for both businesses and customers

4.Identify the best moments to apply upselling and cross-selling in dealing with your customer.

Target Audience: Pharmacists, Sales Executives, Retail Supervisors and Depot Staff

Assessment and Evaluation: A Quiz at the end of the session with a pass mark of 70%. Time allocation for the quiz is 25mins

FAQ

These strategies help increase the average order value, improve the customer experience, and maximize revenue without acquiring new customers.

Not if done right. Suggestions should be relevant, helpful, and add value to the customer’s experience avoid being pushy or offering unrelated items.

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Unicom HR

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14 Courses
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Students
2
language
English
Duration
00h 25m
Level
intermediate
Expiry period
Lifetime
Certificate
Yes